Shipping
Fast, reliable delivery for HiPP & Holle EU organic baby formula — trusted by thousands of parents across the USA.We ship authentic European organic infant formulas from temperature-controlled warehouses and offer free express delivery across the U.S.
As of August 29, 2025, U.S. customs has implemented updated import procedures and tariff rules for parcels originating from the European Union. When shipments require customs inspection, the carrier or customs authority may request additional information or duties.
For orders shipped from our EU warehouses, we include any applicable import duties and tariff charges in our pricing you will not be billed separately at delivery for tariffs that we have already prepaid. If a carrier or customs agent contacts you directly about your order, please forward that message to our support team immediately rather than responding this prevents conflicting or duplicate information and helps us resolve the matter faster. To avoid delays, we strongly recommend ordering ahead (especially during peak seasons) so your baby’s supply isn’t interrupted even if customs adds processing time.
We’re proud to offer free express shipping across the United States on every order of HiPP and Holle formula.
Delivery timeframe: Most U.S. orders are delivered within 1–3 business days when shipped from our U.S. warehouses. Orders shipped directly from the EU may arrive in 2–4 business days after dispatch, depending on customs processing.
Temperature-controlled handling: All formulas leave our warehouses stored in temperature-controlled conditions to preserve freshness and safety.
Tracking & notifications: After pickup, we send a tracking number by email and/or SMS. (Check your spam folder if you don’t see it.) Use the carrier’s tracking page to monitor delivery and adjust preferences where available.
Tip: After you receive the tracking number you can often use the carrier’s site to request signature-required delivery, delivery windows, or other conveniences
Orders placed on weekends are processed on the next business day. We do not dispatch on Saturdays or Sundays.
We cannot ship to P.O. Boxes or business addresses — please provide a residential or accessible address where someone can receive and sign for the package.
If you need guaranteed signature-on-delivery, add this option at checkout (or request it via our support team once your order ships).
We prepare and dispatch orders quickly to ensure freshness.
Cancelation window: If you need to cancel, contact us as soon as possible. If your order has not been packed or picked up, we will cancel and refund minus a 5% handling & transaction fee.
Packed or shipped orders: If the order has already been packed or collected by the courier, cancellation is no longer possible. In that case, please follow our Returns & Damages process below.
Refund timing: Approved refunds are issued to the original payment method. Depending on your bank or card issuer, refunds can take up to 10 business days to appear.
Once your order is placed, we rely on the delivery address you provided at checkout
- We will attempt to update the address if you contact us quickly after ordering, but changes are not guaranteed.
If a parcel is misdelivered because the carrier used the original address, that shipment is not refundable. - We strongly recommend verifying your delivery address before completing checkout.
We guarantee that products leave our warehouses in excellent condition. If something goes wrong during shipping, follow these steps so we can act fast:
1. Incorrect product received
If you receive the wrong item Contact immediately with your order number, and attach clear photos of the shipping label and the product(s) you received.
If the correct product is in stock, we will ship a replacement. If not available, we will refund your purchase.
2. Damaged items
If your delivery is damaged in transit Report it to the delivery driver and take photos of the damaged outer box and the damaged product.
Contact us within 3 days of delivery with the photos and your order number. Claims reported without photographic evidence may not be accepted.
Keep all original packaging and product for the carrier’s inspection photographic evidence helps speed up carrier claims.
Note: Cosmetic dents or creases to outer packaging are generally not considered “damaged” for refund purposes only punctured inner packaging or compromised product integrity qualifies.
3. Lost parcels / misdeliveries
If tracking shows “delivered” but you cannot find the package, check common delivery spots, neighbors, and property cameras. Then contact us and the carrier.
We recommend signature required deliveries to reduce the risk of theft or misplacement.
If a package is confirmed lost by the carrier after an investigation, we will assist with claims and provide a refund or replacement per our delivery guarantee.